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# Understanding Your Telephone Consultation Payment Confirmation and Document Access

# Understanding Your Telephone Consultation Payment Confirmation and Document Access

After your telephone consultation payment is confirmed, you will receive a confirmation message with important information about accessing your documents and prescriptions.

## What Happens After Payment

Once your payment is confirmed:

- **Prescriptions are sent to your pharmacy**: If your doctor prescribed medication, your prescription is sent electronically to the pharmacy you selected
- **Documents are available for download**: Invoices, medical certificates, and other documents issued during your consultation can be accessed via a secure link
- **Payment receipt is provided**: Your payment confirmation includes the consultation fee amount

## How to Access Your Documents

You will receive a secure link to download your documents, including:

- **Invoices**: A detailed receipt of your consultation fee
- **Medical certificates**: Sick notes, fitness-to-work certificates, or other certificates issued during your consultation
- **Prescriptions**: A copy of your prescription (the original is sent to your pharmacy)
- **Other medical documents**: Any additional documentation provided by your doctor

## Secure Link Validity

Your secure document access link is valid for **2 years** from the date of your consultation. After this time, the link will expire.

## What to Do If You Cannot Access Your Documents

If you cannot access your documents via the secure link:

1. **Check the link expiration date**: The link remains valid for 2 years
2. **Contact our support team** via phone, email, or chat if:
   - The link is not working
   - You need documents resent
   - You have trouble downloading your files

## If You Have Questions

If you have questions about:

- **Your prescription**: Contact your pharmacy or our support team
- **Your documents**: Reply to the payment confirmation message or contact our support team
- **Your consultation**: Contact our support team or request a follow-up appointment

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For further assistance, contact our support team.