Understanding Your Telephone Consultation Payment Confirmation and Document Access

After your telephone consultation payment is confirmed, you will receive a confirmation message with important information about accessing your documents and prescriptions.

What Happens After Payment

Once your payment is confirmed:

• Prescriptions are sent to your pharmacy: If your doctor prescribed medication, your prescription is sent electronically to the pharmacy you selected
• Documents are available for download: Invoices, medical certificates, and other documents issued during your consultation can be accessed via a secure link
• Payment receipt is provided: Your payment confirmation includes the consultation fee amount

How to Access Your Documents

You will receive a secure link to download your documents, including:

• Invoices: A detailed receipt of your consultation fee
• Medical certificates: Sick notes, fitness-to-work certificates, or other certificates issued during your consultation
• Prescriptions: A copy of your prescription (the original is sent to your pharmacy)
• Other medical documents: Any additional documentation provided by your doctor

Secure Link Validity

Your secure document access link is valid for 2 years from the date of your consultation. After this time, the link will expire.

What to Do If You Cannot Access Your Documents

If you cannot access your documents via the secure link:

1. Check the link expiration date: The link remains valid for 2 years
2. Contact our support team via phone, email, or chat if:
3. • The link is not working
   • You need documents resent
   • You have trouble downloading your files

If You Have Questions

If you have questions about:

• Your prescription: Contact your pharmacy or our support team
• Your documents: Reply to the payment confirmation message or contact our support team
• Your consultation: Contact our support team or request a follow-up appointment

For further assistance, contact our support team.

Updated on: 03/08/2026