How to Contact Your Doctor Directly About an Ongoing Medical Issue

If you are experiencing an ongoing medical issue or would like to discuss your treatment with your doctor, our support team can help ensure your message reaches them.

How to Send a Message to Your Doctor

To contact your doctor directly:

1. Contact our support team via phone, email, or chat
2. Specify which doctor you would like to reach
3. Describe your medical concern or request clearly
4. Provide your contact details so the doctor can respond

What Happens After You Send Your Message

Once you submit your message:

• Your message is forwarded to your doctor for their attention
• The doctor reviews your message as soon as their schedule allows
• The doctor may contact you directly, schedule a consultation, or send instructions through our support team

Response Times

Doctors typically respond to messages as quickly as possible, but response times may vary depending on:

• The doctor's appointment schedule
• The complexity of your request
• Whether a full consultation is needed to address your concern

If You Need Urgent Assistance

If your medical issue requires urgent attention or you need a prescription, follow-up, or treatment plan adjustment:

• Book a follow-up consultation by calling our reception at 018686121
• A consultation allows your doctor to fully review your condition and provide appropriate care

Contact Information

You can reach our support team:

• Phone: 018686121
• Email: medicus@medicus.ie
• Live chat: Available on our website

We will ensure your message is forwarded and your doctor is notified of your request.

Updated on: 03/08/2026